Because Trend Micro Rescue Disk works outside of Microsoft Windows, it does not need to load potentially-infected system files into memory before trying to remove them. Trend Micro Rescue Disk can scan hidden files, system drivers, and the Master Boot Record (MBR) of your computer’s hard drive without disturbing the operating system.

Key Features

• Portable: use it on any computer
• Self-contained: fix problems without using Microsoft Windows
• Deep Cleaning: remove even difficult infections, like MBR rootkits
• Safe: can undo any changes made

Getting Started with Rescue Disk

1. Click Download to begin.
2. If prompted, click Save or Save As, and save the file on your computer’s desktop.
3. While the installer downloads, prepare one of the following:
   a.     Blank CD or DVD (do not use a rewritable disc)
   b.     Empty USB Drive (128MB or larger)
4. When you have finished downloading the file, double-click the Trend Micro Rescue Disk icon to start the installer.

Hardware

• Intel™ Pentium™ 500MHz or compatible processor
• 256MB of RAM
• Blank CD/DVD or USB drive (128MB or greater)

Operating System

• Microsoft™ Windows™ XP SP 3 (32-bit only)
• Microsoft™ Windows™ Vista
• Microsoft™ Windows™ 7

Boot Device Support

• Ability to boot from CD/DVD or USB

Feedback

Feel free to provide feedback about your experience with Rescue Disk.

Frequently Asked Questions

• What is Trend Micro Rescue Disk?
• What is a rootkit?
• Can I use Trend Micro Rescue Disk on multiple computers?
• Will the files on my USB drive be erased if I use it for creating a Trend Micro Rescue Disk?
• What should I do if I cannot set up Trend Micro Rescue Disk on a CD or DVD?
• What should I do if I cannot set up Trend Micro Rescue Disk on a USB drive?
• How do I start up my computer from the CD, DVD, or USB drive?
 

What is Trend Micro Rescue Disk?

Trend Micro Rescue Disk helps you create a bootable CD, DVD or USB drive that can remove difficult-to-clean security threats, like TDL4 rootkits, from an infected computer.




What is a rootkit?

Rootkits are a type of malicious software that can conceal their activities by manipulating parts of your computer’s operating system. Many rootkits can hide drivers, processes, and registry entries from normal security software. Because they camouflage themselves so well, rootkits are often difficult to detect and remove.




Can I use Trend Micro Rescue Disk on multiple computers?

Yes. After setting up Trend Micro Rescue Disk on one computer, you can use it to clean another computer.




Will the files on my USB drive be erased if I use it for creating a Trend Micro Rescue Disk?

Yes. The drive will be reformatted before creating Trend Micro Rescue Disk, and anything already on the USB drive will be lost. Please back up any important files before using a USB drive for Trend Micro Rescue Disk.




What should I do if I cannot set up Trend Micro Rescue Disk on a CD or DVD?

You might encounter one of the following difficulties when trying to use a CD or DVD for Trend Micro Rescue Disk.



Issues	Possible Causes	Suggestions
1. Error when choosing the device to use No disc detected Read-only disc 2. Error while setting up Trend Micro Rescue Disk or could not write on the disc	Damaged disc Unsupported disc: CD-RW, DVD+RW, DVD-RW Computer moved or shaken while writing the disc Malicious software has infected the computer	Update your device drivers Try another blank disc Try another disc drive Try again or create a Trend Rescue Disk on an uninfected computer




What should I do if I cannot set up Trend Micro Rescue Disk on a USB drive?

You might encounter one of the following difficulties when trying to use a USB drive for Trend Micro Rescue Disk.

Issues	Possible Causes	Suggestions
1. Error when choosing the device to use No USB drive detected Ready only USB drive 2. Error while setting up Trend Micro Rescue Disk Unable to format the USB drive Unable to write to the USB device	Damaged USB hub or drive Drive capacity is too small(128MB minimum) Unsupported USB drive Write-protected USB drive Password-protected USB drive Malicious software has infected the computer	Try a different USB drive Try to reformat the USB drive using Windows Explorer Try to set up Trend Micro Rescue Disk on an uninfected computer




How do I start up my computer from the CD, DVD, or USB drive?

To launch your computer from a CD or DVD, you must set the BIOS to boot from a different device. While the exact procedure differs from computer to computer, the overall process usually goes like this:

1. Insert the disc or USB drive into the computer.
2. Restart the computer.
3. When the computer powers up again, look for a BIOS setup message, which often looks like “Press [KEY] to run Setup” where [KEY] might be Delete, ESC, or one of the F1 – F12 keys.
4. Once the BIOS Setup Utility has opened, look for a tab labeled Boot, Boot Order, or Boot Options.